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Terms That Govern Your at999 Account

Using at999 means you agree to these terms. Access and eligibility depend on your local law and the region you are in — if online gaming is restricted where you are, these terms do not create a right to access the platform.

Account EligibilityJurisdiction RulesPayment TermsAccount Closure RightsDispute Process
at999 Terms That Govern Your at999 Account
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the Easy Support Chat from any page in your account. For legal queries, select the account or payment category so your message reaches the right team.
Email Support Send detailed legal or dispute queries by email. Include your account ID and any bKash, Nagad, or Rocket transaction reference so we can locate the record quickly.
Account Help Centre The Help Centre inside your account covers common legal questions — account closure, data requests, and payment disputes — with step-by-step paths for each.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling

We collect only what is needed to run your account — your registration details, device access logs, and payment records from bKash, Nagad, or Rocket. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active and remember your lobby preferences. You can manage cookie settings from your browser at any time; disabling them may affect how the platform loads on your device.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support through Easy Support Chat.

Data Requests

You can request a copy of the data we hold on your account or ask for your account to be closed by contacting support with your account ID. We process these requests in line with applicable data rules.

Common Legal Questions About Your Account

Account access depends on your local law and eligible region. If online gaming is not permitted where you are located, you are not eligible to open or use an account on at999.

Funds in a suspended account are held pending a review. Once the review is complete, eligible balances are returned to the bKash, Nagad, or Rocket wallet used for the original deposit.

Yes. Contact support via Easy Support Chat or email with your account ID and a data request. We will provide a summary of the personal and transaction data held against your account.

Contact support with your wallet reference number from bKash, Nagad, or Rocket and the date of the transaction. Our team will match it against our payment logs and respond with findings.

We may update these terms when required. Continued use of your account after a change is posted means you accept the updated terms. We aim to notify you via your registered mobile number for material changes.

Send a closure request through Easy Support Chat or by email with your account ID. Any remaining balance will be reviewed and returned to your registered payment wallet before the account is closed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.